AIsoftwareforbusinesses that create experiences.
Emma connects guest communication, reservations, revenue, reputation
and daily operations, then actively helps run them as one with you in control.
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Channel advantage
Turn every channel intoan operational advantage
- Own the guest relationship across your website, phone and messaging.
- Carry shared context into marketplaces and emerging AI channels.
- Answer, book and follow up intelligently, ready for agent-native discovery.
Reservation System
Agent-native reservations, grounded in live operations
Emma keeps availability, capacity, holds, walk-ups and payments in one live reservation system, so guests and AI agents book from the same operational truth.
Guest lifecycle
Every guest relationship grows beyond the booking
From the first question through confirmation, arrival, follow-up and return, Emma keeps the entire guest journey connected. She communicates across channels, remembers preferences and uses every interaction to improve what happens next.
- Live voice and cross-channel guest communication
- Personalized confirmations, reminders and follow-ups
- Guest lifecycle CRM that strengthens every return visit
Revenue operations
Turn operational context into measurable revenue
Emma connects guest history, demand, availability, booking behaviour and timing to uncover opportunities generic campaigns miss, then shows what each action produced.
- Contextual upsells and cross-sells
- Abandoned-booking recovery and intelligent win-back
- Waitlist conversion and demand-aware pricing
- Clear attribution to recovered and added revenue
Agent-native
Built for how AI discovers and books
Emma publishes structured, real-time offerings that approved AI agents can search, recommend and book securely using live availability, pricing, capacity and policies.
- Discoverable across emerging AI channels
- Live, bookable inventory, not static listings
- Secure transactions within operator-defined boundaries
- Ready for new agents as the market evolves
Why You Should Switch
From disconnected tools to one AI operator
Emma connects the work around every guest and experience, reducing manual coordination while keeping you in control.
Calls and messages are spread across channels and lose their context.
Fast, consistent responses carry shared context across every channel.
Confirmations, reminders and follow-ups are managed separately.
One coordinated lifecycle connects every guest from enquiry to return.
Availability, policies and payments require manual coordination.
One live operational truth supports every booking.
Revenue opportunities are discovered late or missed entirely.
Context drives timely recovery, upselling and win-back.
Reviews remain isolated from the rest of the guest experience.
Guest sentiment improves future service and growth.
Repetitive checking, copying and follow-up consume the day.
Proactive routines earn autonomy within your boundaries.
Pricing
Start with coverage. Grow with Emma.
Basic coordinates the guest journey, Pro turns context into growth, and Scale supports more operational complexity.
Basic
Complete guest coverage
- Live Concierge (Voice)
- Guest communications across channels
- Guest lifecycle CRM
- Agent-native reservations and payments
- Agent-native marketplace across owned and emerging AI channels
- Proactive routines with earned autonomy
Pro
Intelligence that grows revenue
- Everything in Basic
- Contextual upselling and cross-selling
- Booking recovery, waitlists and win-back
- Demand-aware pricing recommendations
- Reputation management
- Advanced reporting and proactive recommendations
Scale
Built for operational complexity
- Everything in Pro
- Advanced capacity and resource coordination
- Multi-location operations
- Cross-location guest and revenue intelligence
- Custom policies, limits and routines
- Priority onboarding and support
Every plan includes one connected Emma and expands from the tier before it.
Early access
Put Emma to work across your business
Bring guest relationships, experience operations and growth into one connected system, with clear boundaries and you in control.